Refund policy

Return & Refund Policy

PM Cables is committed to providing high-quality patient monitoring accessories and medical cable solutions. To ensure efficient processing of returns, the following policy applies.

Return Authorization (RMA)

All returns require prior written authorization from PM Cables.

A Return Material Authorization (RMA) number must be obtained before returning any product.

Returns received without an approved RMA may be refused.

Return Window

Approved returns must be received within 30 days of the original delivery date unless otherwise authorized in writing.

Restocking Fee

Approved returns may be subject to a 20% restocking fee.

Non-Returnable Items

The following items are generally non-returnable unless otherwise approved by PM Cables:

• Custom cable assemblies
• Special-order products
• Custom-labeled products
• Products manufactured to customer specifications
• Opened sterile items (if applicable)
• Products showing signs of installation, misuse, alteration, or damage

Order Accuracy

Customers are responsible for reviewing quotations and order confirmations before placing an order. Products are manufactured and supplied according to the approved specifications.

Warranty Returns

Warranty claims must be initiated through PM Cables Customer Support before returning any product.

Products returned without prior authorization may not qualify for warranty service.

Refunds

Approved refunds will be processed after inspection of returned products.

Shipping charges are non-refundable unless the return resulted from an error by PM Cables.